\”Children broke nearly 120,000 porcelain bottles in the museum and were exempted from compensation\” became a hot search. According to reports, on May 2, a child broke a Huaguang ceramic vase with a price of 116,000 yuan in the Guoyi Museum of Culture and Art in Zibo, Shandong. The family was at a loss when faced with the broken pieces. The person in charge of the museum told reporters that it was a pity that the bottle broke, but the child did not mean it. He was lucky that he did not touch the child. Full compensation is free! If a child breaks a porcelain vase in a museum, do parents have to pay compensation? Some people praised the museum\’s \”full exemption\” atmosphere, which added points to Zibo\’s cultural tourism; others questioned that no compensation for breaking a porcelain bottle was not conducive to the education of children and was a generosity to the public. Someone must bear the related losses. In fact, the museum\’s \”full exemption\” atmosphere left visitors with the impression of Zibo\’s hospitality. However, for this unexpected incident, responsibility should be determined realistically. Otherwise, if similar incidents occur in the future, even if the museum is not responsible, they may be morally kidnapped and cannot claim compensation; on the contrary, if the tourists are not responsible, they may also have to bear the additional psychological burden of being exempted from compensation. Therefore, using a unilateral exemption method to avoid liability determination actually turns the liability determination into a confusing account, which is not a good thing for both the museum and the tourists. Judging from the relevant video, the broken porcelain bottle was displayed without special protection such as a glass cover. In other words, if the porcelain vase is accidentally touched and broken by a child, the museum should bear the main responsibility. Even if the museum claims compensation, the visitor will only bear secondary liability. And further, it depends on how the child touches the porcelain bottle. If the porcelain vase itself is not placed stably and a child knocks it over just passing by normally, the responsibility will be even smaller. In addition, if compensation is required, the value of the porcelain bottle must also be professionally appraised, rather than just looking at the price tag. Objectively determining the responsibility of tourists for breaking exhibits is important for regulating the development of the cultural tourism market. For example, when visiting a museum, the rules should be explained clearly to tourists. If cultural relics and exhibits are damaged due to violations, tourists will undoubtedly be held responsible for compensation. For parents visiting with children, their guardianship responsibilities must be emphasized. Welcoming tourists and creating a good cultural and tourism environment does not mean that we do not follow rules and \”do not offend tourists.\” If everything is based on the interests of tourists, it will not be conducive to the protection of cultural relics, let alone the formation of a standardized and civilized cultural tourism order. For museums, it is also their responsibility to standardize exhibition layout and protect cultural relics and exhibits. Especially during holidays, complex situations and unsafe factors such as the increase in tourists need to be taken into consideration, and special emphasis is placed on exhibition safety. Otherwise, not only will the museum not receive compensation, but it will also be held liable if broken porcelain pieces injure tourists or cause travel safety accidents. In this incident, the person in charge of the museum said that it was lucky that the child was not injured. He should know that the responsibility lies with the exhibition organizer, not the tourists. Therefore, the focus of this incident is not to deduct compensation, but to use the identification of responsibility for this incident to remind the museum to strengthen inspections of exhibition arrangements, pay attention to the protection of exhibits, and more importantly, do a detailed and practical job of protecting the safety of tourists. That is true hospitality.
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