The service philosophy of Zhihuitang Elderly Care Services Co., Ltd.
Zhihuitang Elderly Care Service Co., Ltd. (hereinafter referred to as \”Zhihuitang\”) takes all-round elderly care services as its core and takes the physical, psychological and life needs of the elderly as the starting point and destination of services to achieve the goal of providing high-quality, Personalized and professional elderly care service goals to create a platform for high-quality elderly care life.
1. Customer first
At Zhihuitang, \”customer first\” is the core of our service philosophy. We firmly believe that only by deeply understanding the needs and psychology of the elderly can we truly provide them with the services they need. Therefore, we are always customer-centered and customer-oriented, and we continue to pursue high-quality services in terms of service processes and service quality. Starting from the concept of \”Everyone has a responsibility to care about the elderly\”, Zhihuitang realizes that the elderly are our very precious resources and valuable cultural heritage. As a service provider, we should provide services to the elderly from the customer\’s perspective. Comfort, convenience and attentive service.
2. Professional services
Zhihuitang has the basic goal of meeting customer needs, insists on achieving business specialization, continues to improve service content, and develops diversified service content. For example, the \”Community Yellow Pages\” we opened makes full use of community resources to effectively solve the five aspects of the elderly\’s living needs, medical health, culture and entertainment, friends and exchanges, and legal aid with a \”one-stop\” service approach. At the same time, Zhihuitang has established more professional key business processes and service standards in various elderly care services, providing more humane, personalized and customized services to meet the diverse needs of the elderly.
Advantages of Zhihuitang Elderly Care Services Co., Ltd.
3. Diversified services
Zhihuitang meets the all-round needs of the elderly as the service entry point. In terms of business, we provide a variety of services including elderly care facilities, medical treatment, rehabilitation, health care, spiritual intervention and other services. In terms of art, culture and sports, we continue to promote activities and projects that are beneficial to physical health and entertainment. At the same time, we also provide all-round services such as intelligent and Internet-based smart health, smart home, smart travel, and family companionship to meet the diverse needs of the elderly in terms of health and leisure.
4.Advanced technology and management
The \”quality elderly care\” intelligent service system created by Zhihuitang is rich in functions, including access control, medical care, intelligent security, bathrooms, entertainment, culture, smart assistants, etc. It monitors the activities, diet, and various indicators of the elderly in real time to ensure that the elderly Get better living and nursing services at Zhihuitang. At the same time, in terms of human resources management, we have strengthened waiter training and professional level improvement, and established scientific and efficient management systems and mechanisms in accordance with advanced management concepts and standards to ensure that the elderly receive better services.
5. Excellent service team
Zhihuitang has an excellent service team. In order to ensure service quality and satisfaction, we fully optimize the work process of service personnel and improve work efficiency. At the same time, we regularly carry out professional training to improve service quality and satisfaction.High quality of service personnel. At the same time, we have also introduced and established a business advisory mechanism. The \”Guiding Opinions on Full Service Consumer Rights Protection\” document emphasizes that \”it is necessary to form a team of experts with industrial background knowledge to provide consumers with professional services, consultation and guide\”. Therefore, Zhihuitang has established a business consulting service to provide all-round professional services for the elderly, so that the elderly can receive more humane and considerate services and guidance.
Summary
Zhihuitang always puts customers at the core, constantly tries and develops services that better meet the multi-faceted needs of the elderly, and maintains a solid foundation, innovation and change in business, management, technology, team, etc., and constantly improves and improves service quality. , allowing the elderly to obtain an extraordinary service experience on the Zhihuitang platform. We are willing to dedicate all our efforts to provide high-quality smart elderly care services for the elderly!
